Returns & Refunds Policy
At BuildersMerchant, we understand that construction needs can change; therefore, we offer a hassle-free 30-day return policy for all unused and resalable building materials. Please ensure that products are returned in their original packaging with all components included to qualify for a full refund.
Initiate Your Request
Log into your account or contact our support team with your order number to request a Return Merchandise Authorization (RMA) form.
Prepare the Materials
Securely pack the items in their original packaging, ensuring that heavy building supplies are properly palletized if necessary to prevent transit damage.
Schedule a Pickup or Drop-off
Depending on the item size, you can drop off the package at a designated collection point or schedule a freight pickup for bulkier construction goods.
Receive Your Refund
Once our warehouse team inspects the returned goods for quality and quantity, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing